Shipping Policies

Orders before 11:00 AM (Mon–Fri) are processed the same day. Business days exclude Saturdays, Sundays, and public holidays.

*Once your order is shipped, you will receive an email with the order number. If you use a corporate email, these emails may end up in your spam folder or be blocked by the firewall.

*If you have an account with Peli, you can access your order details in "MY ACCOUNT" by selecting "My orders" from the menu.

*If you created your account after making the purchase, you will not be able to view this information online. In that case, please contact us at pelistore@theetailers.net.

3–5 business days depending on your location. 70% of orders are delivered within 72 hours via the nearest distributor.

*Important Note
- Foam customisation orders (via Foam.Peli) require additional processing time.
- Delivery timelines will be confirmed on a case by case basis, depending on project complexity.

Delivery times are calculated from the moment your order is dispatched, not from the time of purchase. Please allow at least 48 hours after placing your order before contacting us about your shipment status.

Shipping costs are calculated at checkout.

*We do not deliver to PO Boxes or parcel lockers.

Once your order ships, you'll receive a confirmation email with your tracking number.

For your peace of mind, we will keep you informed throughout the delivery process via email until your order has been received. Please check your spam folder if you do not see our updates.

• Online Store FAQ

Need to return or exchange an item? See our full returns policy:

• Online Store Returns