Guarantee of Excellence

Peli provides the following guarantees (warranties) for its products. These warranties are subject to our additional terms and conditions, including our Terms & Conditions and our Online Store Returns Policy. Products, items, and accessories sold by third parties through our Marketplace (“Third-Party Products”) are not covered by Peli warranties, and any warranties with respect to Third-Party Products are provided by the applicable third-party manufacturer or seller. These third-party warranties may be available on our Site or provided separately (e.g., with the applicable products) by the third-party manufacturer or seller.

INJECTION MOULDED CASES

PELI LIMITED LIFETIME* GUARANTEE

Peli Products, S.L.U. (“Peli”) guarantees its injection moulded products for a lifetime* against breakage or defects in workmanship. Peli™ injection moulded cases are guaranteed to be watertight to a depth of 3.3 feet (1 meter) for 30 minutes if properly closed with undamaged o-ring in place unless otherwise stated. To the extent permitted by law, Peli’s liability is limited to the case and not its contents or foam. All claims under this guarantee, of any nature, are barred if the case has been altered, damaged or in any way physically changed, or subjected to abuse, misuse, negligence or accident.
*Lifetime guarantee not applicable where prohibited by law.

For complete warranty details click here

VAULT BY PELI CASES

3 YEAR LIMITED WARRANTY (Where applicable by law)

Peli Products, S.L.U. (“Peli”) guarantees its Vault by Peli cases will be free of defects in materials and workmanship for three years from the date of invoice. This warranty applies only to the original purchaser and is not transferable. To the extent permitted by law, Peli’s liability under this warranty is limited to the case and not its contents or foam, and in no event shall Peli’s liability to the purchaser for damages exceed the purchase price of the case in respect of which damages are claimed.

Peli will either repair or replace any broken or defective part or case, at our sole option. TO THE EXTENT PERMITTED BY LAW, THE REMEDIES HEREBY PROVIDED SHALL BE THE EXCLUSIVE AND SOLE REMEDY OF THE PURCHASER.

TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL PELI BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR SPECIAL DAMAGES, REGARDLESS OF WHETHER A CLAIM FOR SUCH DAMAGES IS BASED ON WARRANTY, CONTRACT, NEGLIGENCE OR OTHERWISE. To the extent permitted by law, in no event shall Peli’s liability to the purchaser for damages hereunder exceed the purchase price of the case in respect of which damages are claimed.

To make a claim under this guarantee, the purchaser must fill out the online warranty claim form, which can be found here.

All warranty claims of any nature are barred if the case has been altered, damaged or in any way physically changed, or subjected to abuse, misuse, negligence or accident.

Some states and countries do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may have other rights which vary from state to state and country to country.

For complete warranty details click here

ROTO MOULDED CASES

PELI 1 YEAR LIMITED GUARANTEE

Peli Products, S.L.U. (“Peli”) guarantees its rotationally moulded containers will be free of defects in materials and workmanship for a period of one year from the date of purchase. This guarantee does not cover any associated hardware including closure hardware, retractable handles, wheels, and fasteners, which Peli guarantees against defects in materials and workmanship for a period of 90 days from the date of purchase. This guarantee applies only to the original purchaser and is not transferable. To the extent permitted by law: Peli’s liability is limited to the case and not its contents. All claims under this guarantee, of any nature, are barred if the container has been altered, damaged or in any way physically changed, or subjected to abuse, misuse, negligence or accident.

For complete warranty details click here

TORCHES/HEADLAMPS

PELI LIMITED LIFETIME* GUARANTEE

Peli Products, S.L.U. (“Peli”) guarantees its torches and headlamps for a lifetime* against breakage or defects in workmanship. This guarantee does not cover the lamp or batteries. All claims under this guarantee, of any nature, are barred if the product has been altered, damaged or in any way physically changed, or subjected to abuse, misuse, negligence or accident.
*Lifetime guarantee not applicable where prohibited by law.

For complete warranty details click here

REMOTE AREA LIGHTING SYSTEMS

PELI 1 YEAR LIMITED GUARANTEE

Peli Products, S.L.U. (“Peli”) guarantees its Remote Area Lighting Systems (RALS) against defects in materials and workmanship under normal use, service, and maintenance for a period of one year from the date of purchase. This guarantee applies only to the original purchaser and is not transferable. All claims under this guarantee, of any nature, are barred if the product has been altered, damaged or in any way physically changed, or subjected to abuse, misuse, negligence or accident.

For complete warranty details click here

COOLERS

PELI 1 YEAR LIMITED GUARANTEE

Peli Products, S.L.U. (“Peli”) guarantees its coolers for one year against breakage or defects in workmanship. To the extent permitted by law, Peli’s liability is limited to the cooler and not its contents. This guarantee does not cover the wheels, rubber feet, drain plug/spigot, gasket, cooler accessories or color fading, which Peli guarantees against defects in materials and workmanship for a period of 90 days from the date of purchase. Peli™ coolers are not intended for the storage or transportation of hazardous substances. This guarantee applies only to the original purchaser and is not transferable. All claims under this guarantee, of any nature, are barred if the product has been altered, damaged or in any way physically changed, or subjected to abuse, misuse, negligence or accident.

For complete warranty details click here

PELI TREKPAK™ CASE ACCESSORIES

1 YEAR LIMITED WARRANTY

Peli Products, Inc. (“Peli”) guarantees its TrekPak™ case accessories will be free of defects in materials and workmanship for one year from the date of invoice. This warranty applies only to the original purchaser and is not transferable. To the extent permitted by law, Peli’s liability is limited to the accessories and not the case or its contents and in no event shall Peli’s liability to the purchaser for damages exceed the purchase price of the product in respect of which damages are claimed.

TO THE EXTENT PERMITTED BY LAW: (A) THIS WARRANTY IS IN LIEU OF ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE; (B) ALL OTHER IMPLIED WARRANTIES AND ANY LIABILITY NOT BASED UPON CONTRACT ARE HEREBY DISCLAIMED AND EXCLUDED; AND (C) IN NO EVENT SHALL PELI BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR SPECIAL DAMAGES, REGARDLESS OF WHETHER A CLAIM FOR SUCH DAMAGES IS BASED ON WARRANTY, CONTRACT, NEGLIGENCE OR OTHERWISE.

With valid dated proof of purchase, Peli will either repair or replace any defective product, at our sole option. Certain products are available for a limited time only. If a claim is made involving one of these products, Peli reserves the right to replace a broken or defective product with a standard Peli product of comparable size and quality if no comparable limited edition product is available at the time of a claim. TO THE EXTENT PERMITTED BY LAW, THIS SHALL BE THE SOLE AND EXCLUSIVE REMEDY OF THE PURCHASER. Any repaired or replacement product is covered only for the unexpired portion of the warranty on the original product purchased.

To make a warranty claim, the purchaser must complete the warranty claim form at Peli.com/claim. Any warranty claims shall be made by the purchaser as soon as practicable and in no event more than one year from the date of invoice. The purchaser must provide valid dated proof of purchase and obtain a return authorization number from Peli Customer Service prior to returning any product, and is responsible for paying for all warranty freight costs. If Peli determines that any returned product is not defective, within the terms of this warranty, the purchaser shall pay Peli all costs of handling, return freight and repairs at Peli’s prevailing rates.

All warranty claims of any nature are barred if the product has been altered, damaged or in any way physically changed, or subjected to abuse, misuse, negligence or accident.

Some countries do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may have other rights which vary from state to state and country to country.

Email: support@peli.com. Any claims should be made as soon as practicable. To expedite claims, the purchaser should obtain a return authorization number from Peli Customer Service prior to returning any product. The purchaser is responsible for paying for all freight costs. If Peli determines that any returned product is not defective, within the terms of this warranty or the Act, the purchaser may pay Peli all costs of handling, return freight and repairs at Peli’s prevailing rates. In the event that Peli determines that any returned product is defective, within the terms of this warranty or the Act, Peli shall pay the purchaser all reasonable costs of the purchaser in making a claim under this warranty.

For complete warranty details click here

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